Responsibilities
- Coordinate delivery schedules with transporters, suppliers, and internal teams
- Verify shipping documents (DO, packing list, invoice, customs papers) before goods arrive
- Supervise safe and efficient unloading of trucks and containers
- Check quantities against documents and inspect goods for damage or defects
- Tag, label, and store goods according to company guidelines
- Record received items in the WMS or manual log
- Submit daily receiving reports to the Operations Manager
- Report shortages, overages, or damage immediately
- Follow SOPs, safety, and hygiene rules, including temperature control for perishables
- Segregate food, non-food, hazardous, and quarantine items
- Reconcile stock discrepancies and assist with stock and cycle counts
- Liaise with purchasing, customer service, warehouse teams, drivers, 3PL partners, and customs/forwarding teams
- Escalate cargo discrepancies, documentation errors, and delivery delays
- Support audits and keep company and customer information confidential