Customer Service Officer (Johor Bahru)

CUSTOMER SERVICE OFFICER (JOHOR BAHRU)

Job Responsibilities

Handling inbound calls and outbound calls
Respond promptly to customer inquiries
Contribute to team effort by accomplishing related results as needed
Always review and Identify and assess customers’ needs to achieve higher satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone and email
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Execute day-to-day operational activities according to requirements and KPI, ensuring close co-ordination with carrier, co-loader, airfreight forwarders, contractors, and origin and destination offices to obtain high customer satisfaction.

Job Requirements